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Duration: 2 days
Languages: Slovenian, English, Croatian, Serbian, Bosnian
ITIL V3 Scheme Credit points: 1,5
Price: 790,00 EUR + VAT per delegate
Exam price: 140,00 EUR + VAT per delegate
Literature: All delegates receives presentation handouts + ISO/IEC 20000 An Introduction book 

This Foundation Certificate in ISO/IEC 20000 is intended for those who have to participate within ITSM and/or other quality control processes within the business: IT Staff, IT Managers, process owners, Helpdesk and/ or Service desk staff and/or other client-facing roles, Support Staff, and so forth. In general, however, this course is beneficial and useful for anybody with some basic IT experience – from “workfloor staff” to top management.

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ISO/IEC 20000 Course Brochure - EN

About the course

The course and examination ISO/IEC 20000 Foundation is designed to provide knowledge of what an IT service management system is and the minimum requirements that service providers should aspire to within the context of ISO/IEC 20000. Candidates are made aware of the contents of the ISO/IEC 20000 standard, its practice-oriented implementation in the form of a management system, including the relationship with other relevant standards, and the best practices, methods and frameworks associated therewith (ITIL, CMMI, COBIT, ISO/IEC 9000, ISO/IEC 27001, MOF, Six Sigma,..).

Course modules:

• Understanding the definitions and principles of service quality management
• Understanding the position of ISO/IEC 20000 in IT Service Management
• The quality specifications for IT Service Management
• The code of practice for IT Service Management