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Duration: 1 day
Languages: Slovenian, English, Croatian, Serbian, Bosnian
Price: 350,00 EUR + VAT per delegate
In-house price: Call for offer
Literature: All delegates receives presentation handouts
Option: We can deliver McKinley airport and/or ITIL Poker simulation game as add-on
This overview is aimed at IT Service Managers and IT Professionals with no, or limited, prior knowledge or experience of ITIL.
About the course
This ITIL® v3 Overview course provides an overview of the Best Practice ITIL framework, including all the core components, the key considerations for implementation and adoption of ITIL, and the accredited examination structure.
The ITIL v3 Overview course will enable participants to:
- Understand the structure of the ITIL® framework and describe its key components
- Describe the benefits to organisations of using ITIL for Service Management
- Demonstrate their understanding of each of the core components of the Service Management lifecycle
- Assess their own organisation and Service management processes in terms of ITIL
- Understand the key considerations when undertaking the implementation of ITIL®
- Describe the ITIL qualification structure
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