About the course

The ITIL® Intermediate Certificate in Release, Control and Validation forms part of the Capability series of Intermediate certification modules, which can be taken as stand-alone qualifications or with a view to amassing sufficient credits to gain the ITIL Service Management Expert qualification. It will be of interest to candidates who wish to gain a deep level of understanding of the release, control and validation processes and roles across the Service Lifecycle.

This course will enable participants to:

• Understand the importance of Service Management as a Practice
• Recognise the importance of Release, Control and Validation while providing service
• Appreciate how all processes in Release, Control and Validation interact with other Service Lifecycle Processes
• Identify the processes, activities, methods and functions used in each of the Release, Control and Validation processes
• Understand how to use the Release, Control and Validation processes, activities and functions to achieve operational excellence
• Explain how to measure Release, Control and Validation
• Understand the importance of IT Security and its contributions to Release, Control and Validation
• Understand the technology and implementation considerations surrounding Release, Control and Validation and the associated Challenges and Risks.