This consulting pack is focusing on continual improvement of your ITSM processes. It is based on Lean IT principles trying to find waste activities in each process making this process more efficient and effective. This pack is ussually a logical step after ITSM.Check™ when customer wishes to higher the maturity level of selected ITSM processes. ITSM.Optimize™ can also be used for non-ITSM processes.

Goals of optimization:

• Delivering exactly what customers need exactly when and where they need it.
• Eliminating all that does not add value in the eyes of the customer.
• Reinforcing a performance culture and a sense of urgency; learning by doing.
• Tied to clear goals, and real consequences.
• Optimizing service, cost, and asset productivity.
• Segmenting, integrating, and accelerating information flows throughout the business.
• Employing proven tools to eliminate waste, manage variability, and synchronize flows.
• Deploying cross-functional problem-solving teams throughout the organization, driving to measurable, actionable solutions.