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ITIL advocates that IT services must be aligned to the needs of the business and underpin the core business processes. It provides guidance to organisations on how to use IT as a tool to facilitate business change, transformation and growth. More at: http://www.itil-officialsite.com ISO/IEC 20000 is the first worldwide standard specifically aimed at IT Service Management. It describes an integrated set of management processes for the effective delivery of services to the business and its customers. Lean IT: Enabling and Sustaining Your Lean Transformation shares practical tips, examples, and case studies to help you establish a culture of continuous improvement to deliver IT operational excellence and business value to your organization. More at: http://www.lean.org
IT Service Management is about people, processes, information and technology.
The ITIL Framework is a source of good practice in Service Management. ITIL is used by organisations worldwide to establish and improve Service Management and provides a formal and universal standard. ITIL offers a body of knowledge useful for achieving the standard. The ITIL Core provides best practice guidance applicable to all types of organisations who provide services to a business.
Adopting ITIL can offer users a huge range of benefits that include:
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IT Service Management Consultancy
IT Service Management Products
IT Service Management Courses
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IT Service Management
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IT Service Management is a set of specialised organisation capabilities for providing value to customers in the form of IT Services. The capabilities take the form of functions and processes for managing services over a lifecycle, with specialisations in strategy, design, transition, operation and continual improvement. The capabilities represent a service organisations capacity, competency, and confidence for action. The act of transforming resources into valuable services is at the core of service management.