The Service Desk differs from a Call center, Contact center or a Help desk by offering a more broad and user-centric approach, which seeks to provide a user with an informed single point of contact for all of their IT requirements. A Service Desk seeks to facilitate the integration of business processes into the Service Management infrastructure. In addition to actively monitoring and owning Incidents and user questions, and providing the communications channel for other Service Management disciplines with the user community, a Service Desk also provides an interface for other activities such as customer Change requests, third parties (e.g. maintenance contracts), and software licensing.