ITSM CENTER d.o.o. is a company from Slovenia, focusing on IT Service Management (ITSM), Project Management, IS Audit, Information Security Management and Service Desk Management and other best practice to ensure our clients reach their strategic goals in effective and efficient manner.

We work in more than 10 different countries in Sout-Eastern Europe having worked with more than 200 companies from different industries. Our global customer base is quite diverse and vast. To give you an idea of application areas for which we have successfully delivered our consulting or training services, here are some main industry segments we can identify:

  • Information Technology Industry
  • Financial Industry
  • Pharmaceutical industry
  • Telecom industry
  • Insurance industry
  • Public Administration
  • Food Industry
  • Oil & Gas Industry

You are more than welcome to join the world of excellence together with us.

  Download our corporate brochure

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What we offer

  • Business and IT Consultancy

    We recognise that different clients are looking for different things from their IT partner. We therefore offer a wide breadth of IT services, and take a flexible approach to client relationships.
  • Business and IT Training

    Appropriate and convenient access to education, whether it be certified programmes or bespoke courses, is important to ensure that the right people receive the right learning whilst making the best use of their time. In addition to our public scheduled courses, we also offer a full range of education consultancy services, including training needs analysis and development of key messages and tailored programmes, which can be delivered at education centres across the Eastern Europe or your chosen business venue.
  • Digital Transformation and IT integration

    Digital Transformation is about influencing Customer Experience, Business Innovation & Business Efficiency powered by Disruptive Technologies and Processes. We offer full services from consulting to implementation and integration of tools to achieve this results.

Who we are

  • Our Vission

    Our Vision is to become Leading IT Management Experts in South-Eastern European region including: Slovenia, Croatia, Montenegro, Bosnia and Herzegovina, Albania, Kosovo, Serbia, Macedonia, Romania, Bulgaria, Russia, Ukraine, Czech, Slovakia, Poland, Turkey, Latvia, Lithuania, Estonia and Greece.

  • Our Mission

    Our Mission is to help our clients adapt and adopt best practices in Business with:
    • Leadership
    • Experience and Knowledge sharing
    • Project Management
    • Education and
    • Consulting
  • Our Strategy

    Our strategy is to invest in high quality partnerships within our current markets and new markets. We are continuously developing our services to meet our customer needs and delivering incremental benefits. We attract the industry’s best professionals by being a desired and appreciated place to work where motivated and competent people work in seamless cooperation towards common objectives.

New milestone reached

We have succesfully reached new milestone in 2016 which was to enter into new markets in Baltics. We have succesfully finished project with one of biggest telco provider in Baltics.

We buy new offices in Trzin

Due to employment of new people and expansion of business we have bought new offices in Trzin, Slovenia. This is our new HQ location.

ITIL® and PRINCE® Accreditation

We have passed numerous pass criterias to get Accredited Training Organisation status for ITIL® and PRINCE2® trainings.

Agile SCRUM accreditation

We have sucesfully passed accreditation by SCRUM STUDY to deliver SCRUM trainigns worldwide.

EasyVista partnership for SEE region

EasyVista is a French based ITSM tool leader recognized by Gartner ITSM Magic quadrant. In 2010 we have started to manage SEE market as EasyVista partner.

Our startup year

This is where it all begins.

Word Of Director

Companies who lack of relationship between the business and IT struggle to be effective and efficient. When thinking how to improve current situation we always have to look at 4 major areas: people, processes, products and partners.
You need to develop companies Capability to the extent that allows you to use your resources as much as possible. Companies investing only in good resources have limited capability thus the results can not be as good. Investment in development of knowledge of employees, IT and business processes effecitevess and establishment of clear roles and responsibilities is seen as critical success factor.
We can help you on your path to business excellence based on our experience and knowledge transfer to your company. By doing this we use ITIL®, PRINCE2®, COBIT and other best practices and standards.
You are more than welcome to join the world of excellence with us.
spec. Rok Sajovic, dipl. ing. rač in inf.
Managing Director


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Rok Sajovic

Managing Director
Rok has a bachelor of science degree in computer engineering. He is certified as ITIL® Expert and PRINCE2® Practitioner and acts as main consultant.

Nebojša Živković

As information security guru, Nebojša is our leading force to make us all being safer. He is also SCRUM Master and ISO/IEC 27001 Lead Auditor.

Mitja Čebokli

Mitja holds ITIL® Expert diploma and acts as our main infrastructure manager and web developer. He also acts as ITIL® accredited trainer.