ISO/IEC 20000 certification preparation at Bankart (Slovenia)
The project included about 100 employees defined by certification Scope, which is about 50% of all Bankart d.o.o. employees.
Final certification was concluded in 6 months from project start date. Bankart have realised that they will need to hire external consultants with experience to help them in implementing the standard.
After a market analysis they established a contact with ITSM CENTER d.o.o., a leading compay in South-Eastern Euorpe focusing on IT Service Management.
ITSM CENTER d.o.o. proved as reliable partner in our project and helped us implement all ISO/IEC20000 requirements in really short time and still qualitative.