ElisaIn 2016 we have started a big project in Estonia (Tallin) which included many process optimizations, integrations and implementation of Easyvista supporting:

  • Incident Managemnt
  • Request fulfilment
  • Change Management
  • CMDB
  • Integration with www.elisa.ee website for incident creation
  • SMS and email communication channels
  • Elastic Search integration via REST services for knowledge base
  • CRM and Active Directory integrations

Project was finished in 8 months. EasyVista is now used to support all 500+ internal users and all 600.000+ external users.