This professional services pack vides a service that enables organisations to have access to the following types of Service Management implementation expertise without making the decision about their precise needs in advance:
- Programme and Project Management
- Coaching and Mentoring
- ITIL® Process Analysis/ Design
- Workshop Facilitation
- Work Stage Project Management
- PEOPLECERT Accredited Education
The ITSM,Assist™ service requires the customer to purchase a pre-defined number of days and then to utilise them across the range of activities in the above list as they see fit. The pre-defined number of days is as follows: 8 days, 12 days, 24 days, 36 days, 48, 60, 72 and 84 days. The days must be utilised within a calendar year of purchase, but the ITSM,Assist™ service provides excellent flexibility to the client. Furthermore it can be used to significantly support an IT Service Management implementation.
This consulting pack is focusing on current state assesment based on CMM - Capability Maturity Model. Basic pack consist of assesment of 4 core ITIL® processes:
- Incident Management,
- Change Management,
- Service Asset & Configuration Management and
- Service Level Management.