ITSM CENTER d.o.o. is a company from Slovenia, focusing on IT Service Management (ITSM), Project Management, Information Security Management and Digital transformation to ensure our clients reach their strategic goals in effective and efficient manner.Company Brochure
Reduce service desk or contact center calls by 30% and improve employee and customer satisfaction with an intelligent knowledge management solution. Going beyond a traditional knowledge base, our self-help software uses dynamic decision trees that help your employees and customers find the answers they need. Self-help is a key ingredient for powering successful self-service, chatbots, and virtual agents.
Our employee self-service software has a drag-and-drop design studio that allows for quick and easy creation of Q&A decision trees. EasyVista Self Help allows you to upload documents and multimedia, such as videos or images, for an engaging experience that enables users to solve problems on their own.
EasyVista Self Help lets you syndicate knowledge anywhere your users are, from websites, portals, enterprise applications to messaging platforms. Easily integrate with third-party applications like Microsoft Teams, Salesforce, EasyVista Service Manager, and many more with the premium connector for Microsoft Flow.
Deliver personalized experiences for every user through chatbots and virtual agents powered by knowledge and our built-in Natural Language Processing (NLP) engine that provides contextualized answers and guided support to help your users resolve issues and request services on their own.
Get advanced analytics to gain insight into how knowledge is being used with our employee self-service software. With usage statistics and end-user feedback flow, you can identify gaps and ensure knowledge accuracy.